Help Desk Associate- NY

Perella Weinberg Partners is actively searching for a goal oriented, outside of box thinker to join the Service Desk team in our New York City office. The role will provide first and second level support for our global offices. Perella Weinberg Partners is a dynamic environment with plenty of opportunity to learn, touch and feel the latest technology.

Responsibilities include:

• Assist in Move, Add and Changes
• Build, deploy and maintain end-user devices
• Track, prioritize, document and resolve end-user incident tickets
• Develop and document process and procedural enhancements
• Manage, maintain, and audit hardware and software inventory
• Maintain a high level of responsiveness, communication, and professionalism
• Evaluate and solve advanced technical issues
• Provide technical guidance and training to end-users
• Maintain and support a O365, VDI and mobile environment

Knowledge of the following is required:

• Windows 10 operating system and Microsoft Office 365 Suite of applications
• Network fundamentals (connections, components, protocols)
• Active Directory (structure, policies, management)
• Experience with Local and Remote user assistance
• Mobile Device Management
• Proficient with Laptops, VMware VDI and physical desktops

Knowledge of the following is a PLUS:

• VOIP systems management
• Enterprise level video conferencing systems
• Patch management and software deployment
• Python or PowerShell Scripting
• Understanding of Internet and network security
• ITIL Process flow and Incident management

Qualifications:

• Bachelor’s degree is preferred 
• At least 2 year of professional experience
• Ability to solve problems in a sustainable way by working with people, not just technologies
• Must have experience supporting users in a dynamic environment with white glove service in person and over the phone
• Ideal candidates will be quick learners with strong troubleshooting skills
• Able to work independently
• Participate in an on-call rotation will be required

The annualized base salary for this position is $80,000 - $130,000.

The annualized base salary range represents low and high ends of the base pay range for this position. The specific base salary an employee in this job classification receives depends on a number of factors, including but not limited to, geographic work location, prior employment history/experience, job-related knowledge, qualifications and skills, etc.

Base pay is just one component of PWP’s total compensation package that may be available to employees. Depending on the position and other factors, other rewards may also include discretionary bonuses, Restricted Stock Units (RSUs), paid time off, and many other benefits, subject to applicable eligibility criteria and Firm policies.

Perella Weinberg Partners is an Equal Opportunity Employer